Remember to Smile

Our standard production time for prints is 3 working days before dispatch. 

 

Prints are carefully checked and wrapped by hand in premium packaging before shipping via tracked delivery by Royal Mail or courier service depending on location.

 

Transit time for shipping depends on the location. 

 

Please be advised that prints are shipped from the UK and international orders may be subject to import taxes, customs duties, and/or fees imposed by the destination country. As the buyer you are responsible for paying any duties due on receipt of your order. Please check the guidance for your country before ordering.

Art prints need careful handling, here are some tips from our production studio on how to do this:

 

• Only unwrap the print when you're ready to frame it and have a clean surface ready to rest it on.

• Use clean hands and pick it up by the edges/handling borders so you avoid touching the printed area as fingerprints can mark the artwork.

• Use both hands to support the print and ensure it doesn't bend, it's heavyweight paper so any creases will be permanent.

• If there's a speck of dust this can be removed using compressed air. Avoid trying to wipe off dust with your hands or blowing on it as you could damage the print with scratches or moisture.

• If your print has been rolled for shipping it will flatten out perfectly over time. Be sure to remove the sealing sticker/tape gently whilst supporting the roll with your other hand so you don't get the sticky side touching the print as it uncurls.

• Be careful to protect the printed image if you are adding any weights to the corners to flatten it.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received and in its original packaging. You’ll also need the receipt or proof of purchase.
 

You can view the full returns policy here: https://www.juliancharlton.com/returns-policy

 

You can read the full privacy policy here: https://www.juliancharlton.com/privacy-policy